Privacy Policy

1. Information We Collect

Personal Information

We may collect the following personal information:

• Name and contact information (phone number, email address)
• Service address and location details
• Service preferences and requirements
• Payment information (when applicable)
• Communication records and service history

Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address and device information
• Browser type and version
• Pages visited and time spent on our website
• Referring website information
• Cookies and similar tracking technologies

2. How We Use Your Information

We use your personal information for the following purposes:

• Providing RO repair, installation, and maintenance services
• Scheduling service appointments and technician visits
• Communicating about your service requests and updates
• Processing payments and maintaining service records
• Improving our services and customer experience
• Sending service reminders and maintenance notifications
• Marketing communications (with your consent)
• Complying with legal and regulatory requirements

3. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

Service Providers

We may share information with trusted service providers who assist us in:

• Payment processing
• Website hosting and maintenance
• Communication services
• Analytics and marketing services

Legal Requirements

We may disclose your information when required by law, court order, or government request, or to protect our rights and safety.

4. Data Security

We implement appropriate security measures to protect your personal information:

• Secure data transmission using SSL encryption
• Access controls and authentication measures
• Regular security assessments and updates
• Employee training on data protection practices
• Secure storage of customer records

5. Cookies and Tracking

Our website uses cookies and similar technologies to:

• Remember your preferences and settings
• Analyze website traffic and usage patterns
• Provide personalized content and advertisements
• Improve website functionality and user experience

You can control cookie settings through your browser preferences. Note that disabling cookies may affect website functionality.

6. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal information
• Portability: Request transfer of your data
• Opt-out: Unsubscribe from marketing communications
• Restriction: Request limitation on data processing

7. Data Retention

We retain your personal information for as long as necessary to provide services and comply with legal obligations. Service records may be retained for warranty and maintenance purposes. You may request deletion of your information, subject to legal and business requirements.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing personal information.

9. Children's Privacy

Our services are not directed to children under 18 years of age. We do not knowingly collect personal information from children. If we become aware of such collection, we will take steps to delete the information promptly.

10. International Transfers

Your information may be transferred to and processed in countries other than India. We ensure appropriate safeguards are in place to protect your information during such transfers.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically. We will notify you of significant changes by posting the updated policy on our website and updating the "Last updated" date. Your continued use of our services constitutes acceptance of the revised policy.

12. Contact Information

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us: